Do I have to register to order from The OMEGA?
- The OMEGA offers thousands of CDs to choose from, including a vast selection of vinyl, apparel, magazines, DVDs, etc.
-
You don't have to register to browse the catalog, but you will need to
create an account for your first order from our webstore. After that
you can re-order by simply logging in with your username and password.
-
Your account is yours forever you can use this to track order status,
update profile and contact us with questions or comments.
*Note: You do not need to register if you are using an offline form of payment (Checks, Money Orders, Cash *Cash is not recommended)
What payment methods do you accept?
Credit Cards
We accept: Visa, Master Card, American Express, and Discover
*Note: Customers may be subject to verification in our system if paying with a credit card.
PayPal
PayPal is available through the webstore, click the PayPal link while proceeding through check out.
* Be sure to continue all the way through checkout with PayPal for your order, DO NOT tab back and forth in your browser and also make sure the payment amount matches your order amount, if these procedures are done incorrectly, your payment will fail to attach to the order and we will have to cancel it as it will be unable to be processed and billed for shipment.
Other Payment Options
U.S. Cash, U.S. Checks, Money Orders
(Please use this PRINT ORDER FORM to order)
I just placed an order, what happens next?
Once your order has been submitted, you will receive two emails:
- The first is the initial confirmation that your order has been received.
(If we encounter a problem with your order you will be contacted immediately)
-
Second, you will receive a fulfillment email showing that the in-stock
items have been processed. At this point your order has not been
billed.
*Note: We do not charge your credit card until the order is ready to be shipped.
-The Cash Sale for your order is the receipt of your purchase; your item(s) have been billed and are now ready to ship.”
How long will it take to get my order?
- Orders are generally shipped within 48 hours (2 business days) after they have been billed.
-The OMEGA offers many different shipping options; please refer to our shipping FAQ directly through this link:
http://www.theomegaorder.com/s.nl/sc.5/category.2002/.f
-You can also check the status of your order by logging in to our site and selecting 'My Account'.
- If you believe there is a problem with your order, please feel free to contact us through the customer service form located here
*Note:
Even though your items should arrive sooner please allow up to 2 weeks
for delivery before inquiring about any possible missing shipments.
Once the order is shipped transit times may vary, depending on several
factors out of our hands.
I want to Backorder/Pre-order an item, how does this work?
-The OMEGA’s backorder/pre-order feature allows you to place an
order for those out-of-stock and upcoming items and reserves them for
future delivery.
We will only process and charge items that are
currently in-stock and ready to be shipped. The remaining order will
sit in our system as partially unfulfilled, and will not be charged to
you until it’s ready to be shipped. Additionally, you will only receive
the fulfillment email for what is currently in stock.
- The In-Stock items will ship immediately and the items placed on backorder will be shipped as soon as they become available.
Out
of stock items will be processed, billed and then shipped once they are
re-stocked. This process continues until the whole order is complete.
You can opt to cancel any of those items from the order if you wish.
-
We periodically go over the whole inventory and remove any items that
are out of print and don’t expect to receive back in stock. Backorders
over 30 days old are subject to cancellation.
- The backorder system
is provided as a service to reserve copies of items you are eager to
buy, or to allow you to place one order for all of the items you wish
over time, rather then several orders as items arrive. If you wish to
find only instock items please feel free to use our advanced search
option located here, or our update page lists all of the newly arrived items every day.
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Pre-order items will show as OUT OF STOCK on the website, for just that
reason, they are not currently in stock yet. The pre-orders remain
pending in the same way a backorder does, and will be processed when
the item comes into stock at our warehouse.
-The shipping costs
for backorder items are all charged up front with the first initial
processing of the order. In doing this, there are no additional
shipping charges when backorder items come into stock and are billed
for shipment. Shipping costs for canceled backorder items are available
for refund upon request only.
If you have any questions or comments please feel free to contact us through the customer service form located here
Why is my CD not factory sealed?
If you have received an item that is not factory sealed, you most
likely ordered an imported titled or a title from a small or
independent vendor. Regardless, the CD is brand new and never played.
The more obscure the band is, the more likely the packaging will have
been assembled by hand.
Do you have a return policy? What about defective product?
- We want all our customers to be happy with their purchases.
However, please note that we are not responsible for orders that arrive
to you damaged by the shipping courier. We will never ship you a
damaged item; any damaged or missing packages should be reported to
your local Postmaster (or appropriate courier). If you receive an item
other than what you ordered or an item with a manufacturing defect,
simply contact us through the customer service form located here. All returns for defective items will get a new copy of the same item in return.
If you’ve received a defective item, please return to:
The End Records
Attn: Exchange Request
94 Bogart St.
Brooklyn, NY 11206
*Note: Make sure you know what you’re buying before purchasing. We will not refund an item based on personal distastes!
