Do I have to register to order from The OMEGA?
- The OMEGA offers thousands of CDs to choose from, including a vast selection of vinyl, apparel, magazines, DVDs, etc.
- You don't have to register to browse the catalog, but you will need to create an account for your first order from our webstore. After that you can re-order by simply logging in with your username and password.
- Your account is yours forever you can use this to track order status, update profile and contact us with questions or comments.
*Note: You do not need to register if you are using an offline form of payment (Checks, Money Orders, Cash *Cash is not recommended)
PAYPAL CUSTOMERS: IF YOU SUBMIT AN ORDER WITHOUT FIRST CREATING AN ACCOUNT, YOU WILL NOT HAVE ACCESS TO THE STATUS OF YOUR ORDER AS THIS FORCES OUR SYSTEM TO CREATE AN ACCOUNT FOR IT. Regardless of this, if you forget to create an account, you should still receive all confirmation emails of the order having been received, and then fulfilled and billed for shipment when it is processed. .

What payment methods do you accept?


Credit Cards
We accept: Visa, Master Card, American Express, and Discover
*Note: Customers may be subject to verification in our system if paying with a credit card.

PayPal
PayPal EXPRESS CHECKOUT is available through the webstore click the PayPal link at during check out.
*PLEASE NOTE THAT PAYPAL EXPRESS AUTHORIZES US TO CAPTURE FUNDS FROM YOUR PAYPAL ACCOUNT RATHER THAN TAKING THEM AS A DIRECT PAYMENT. THE AUTHORIZATIONS DO EXPIRE AFTER 30 DAYS, AT WHICH POINT WE WILL NO LONGER BE ABLE TO CAPTURE THE FUNDS FROM YOUR ACCOUNT AS PAYMENT FOR A PENDING ORDER AND THE BILLING WILL FAIL WHEN AN ATTEMPT TO PROCESS THE ORDER IS MADE.

Other Payment Options

U.S. Cash, U.S. Checks, Money Orders
(Please use this PRINT ORDER FORM to order)

I just placed an order, what happens next?
Once your order has been submitted, you will receive two emails:
- The first is the initial confirmation that your order has been received.
(If we encounter a problem with your order you will be contacted immediately)
- Second, you will receive a fulfillment email showing that the in-stock items have been processed. At this point your order has not been billed.
*Note: We do not charge your credit card until the order is ready to be shipped.
-The Cash Sale for your order is the receipt of your purchase; your item(s) have been billed and are now ready to ship.”


How long will it take to get my order?

- Orders are generally shipped within 48 hours (2 business days) after they have been billed.
-The OMEGA offers many different shipping options; please refer to our shipping FAQ directly through this link:
http://www.theomegaorder.com/s.nl/sc.5/category.2002/.f
-You can also check the status of your order by logging in to our site and selecting 'My Account'.
- If you believe there is a problem with your order, please feel free to contact us through the customer service form located here
*Note: Even though your items should arrive sooner please allow up to 2 weeks for delivery before inquiring about any possible missing shipments. Once the order is shipped transit times may vary, depending on several factors out of our hands.


I want to Backorder/Pre-order an item, how does this work?

-The OMEGA’s backorder/pre-order feature allows you to place an order for those out-of-stock and upcoming items and reserves them for future delivery.
We will only process and charge items that are currently in-stock and ready to be shipped. The remaining order will sit in our system as partially unfulfilled, and will not be charged to you until it’s ready to be shipped. Additionally, you will only receive the fulfillment email for what is currently in stock.
- The In-Stock items will ship immediately and the items placed on backorder will be shipped as soon as they become available.
Out of stock items will be processed, billed and then shipped once they are re-stocked. This process continues until the whole order is complete. You can opt to cancel any of those items from the order if you wish.
- We periodically go over the whole inventory and remove any items that are out of print and don’t expect to receive back in stock. Backorders over 30 days old are subject to cancellation.
- The backorder system is provided as a service to reserve copies of items you are eager to buy, or to allow you to place one order for all of the items you wish over time, rather then several orders as items arrive. If you wish to find only instock items please feel free to use our advanced search option located here, or our update page lists all of the newly arrived items every day.
- Pre-order items will show as OUT OF STOCK on the website, for just that reason, they are not currently in stock yet. The pre-orders remain pending in the same way a backorder does, and will be processed when the item comes into stock at our warehouse.
-The shipping costs for backorder items are all charged up front with the first initial processing of the order. In doing this, there are no additional shipping charges when backorder items come into stock and are billed for shipment. Shipping costs for canceled backorder items are available for refund upon request only.
If you have any questions or comments please feel free to contact us through the customer service form located here

Why is my CD not factory sealed?

If you have received an item that is not factory sealed, you most likely ordered an imported titled or a title from a small or independent vendor. Regardless, the CD is brand new and never played. The more obscure the band is, the more likely the packaging will have been assembled by hand.


Do you have a return policy? What about defective product?

- We want all our customers to be happy with their purchases. However, please note that we are not responsible for orders that arrive to you damaged by the shipping courier. We will never ship you a damaged item; any damaged or missing packages should be reported to your local Postmaster (or appropriate courier). If you receive an item other than what you ordered or an item with a manufacturing defect, simply contact us through the customer service form located here. All returns for defective items will get a new copy of the same item in return.

If you’ve received a defective item, please return to:

The End Records
Attn: Exchange Request
94 Bogart St.
Brooklyn, NY 11206

*Note: Make sure you know what you’re buying before purchasing. We will not refund an item based on personal distastes!